Accounts Receivable Support

About the role

We are seeking an experienced, detail-oriented Accounts Receivable professional to support our Accounts Administrator. The ideal candidate will have strong communication skills, excellent attention to detail, and a genuine passion for resolving account queries and providing great customer service. In this role, you will play an important part in maintaining healthy cash flow by managing invoicing and payments, monitoring outstanding accounts, resolving billing queries, and maintaining positive relationships with our clients.

Key responsibilities

• Payment Processing: Record and accurately allocate incoming payments to customer accounts.
• Debtors Management & Collections: Monitor debtor ageing reports and follow up on overdue accounts through professional and courteous phone and email communication.
• Direct Debits: Monitor and process new client direct debits forms.
• Reconciliation: Reconcile customer statements and accounts to ensure records are accurate and up to date.
• Query Resolution: Act as a key point of contact for client billing and account queries, investigating and resolving issues promptly and accurately.
• Account Administration: Assist with general accounts receivable and administrative duties as required.

About you

• At least 3 years' experience in accounts receivable, accounts administration, debtors' management, or a similar role.
• Good Microsoft Excel and Outlook skills, with the ability and willingness to learn our internal billing software.
• Excellent verbal and written communication skills, with the confidence to discuss outstanding balances firmly, professionally, and respectfully.
• A high level of accuracy and strong attention to detail.
• Excellent organisational and time-management skills, with the ability to prioritise competing tasks.
• A proactive approach to identifying issues, resolving queries, and following tasks through to completion.
• A positive, reliable attitude and the ability to work collaboratively within a supportive team environment.

Benefits

• Competitive salary.
• Company laptop provided
• Takapuna office with FREE undercover parking, close to Takapuna beach and a great café scene
• A great work-life balance, with a 4:00 pm finish three days per week and a 5:00 pm finish two days per week.
• A supportive and collaborative team environment.