Accounts Receivable Support Specialist

Join Our Growing Healthcare Team!

We are seeking a detail-oriented and dependable Accounts Receivable Support Specialist to support our business office and accounts receivable operations across multiple healthcare facilities.

This role is ideal for someone with experience in healthcare business office operations, accounts receivable, cash posting, and payer systems who enjoys researching issues, solving problems, and serving as a resource for facility and regional teams.

The Accounts Receivable Support Specialist will work closely with Business Office Managers (BOMs), Regional Business Office Managers (RBOMs), and corporate support teams to help maintain accurate financial information, resolve cash-posting issues, and support efficient day-to-day AR operations.

Key Responsibilities

• Manage and maintain access to insurance verification and payer portals.
• Maintain and update financial databases with accurate insurance company, payer, and address information.
• Assist BOMs and RBOMs with cash posting, payment research, account reconciliation, and issue resolution.
• Research and process cash corrections and ensure appropriate follow-up through resolution.
• Assist with financial database setup and ongoing system maintenance.
• Provide support during month-end close to help ensure timely and accurate completion of AR-related activities.
• Research account information and respond to facility-level questions regarding payments, postings, and payer information.
• Identify discrepancies and work collaboratively with appropriate teams to resolve issues.
• Escalate complex system, payer, or cash-posting concerns when additional review is required.
• Communicate professionally and promptly with facility, regional, and corporate teams.
• Maintain organized documentation and follow-up on outstanding requests to ensure timely resolution.

Qualifications

• 2+ years of experience in healthcare business office operations, accounts receivable, cash posting, or a related function preferred.
• Long-term care, skilled nursing, senior living, or multi-site healthcare experience is a plus.
• Working knowledge of healthcare insurance payers, payment posting, and accounts receivable processes preferred.
• Strong research, analytical, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple requests and prioritize time-sensitive issues.
• Ability to work collaboratively with facility and regional leadership.
• Comfortable learning and navigating multiple financial systems, databases, and payer portals.
• Ability to work independently and remain productive in a remote work environment.

What We're Looking For

The ideal candidate is someone who enjoys being the go-to support resource when a business office needs help researching a payment, correcting a posting, navigating a payer portal, or resolving a system-related AR issue.

We're looking for someone who is organized, responsive, resourceful, and understands that strong accounts receivable operations depend on accuracy, communication, follow-through, and teamwork.

If you have healthcare AR or business office experience and are looking for an opportunity where your knowledge can support multiple facilities and make an organization-wide impact, we encourage you to apply.