Accounts Receivable/Receptionist

DISTINGUISHING FEATURES OF THE POSITION.

Performs receptionist duties, with considerable contact with the general public in a standard office atmosphere, including occasional exposure to verbal abuse from the public. Oversees monthly billing cycle for electric, water and wastewater departments, including input of meter readings, preparing shut-off lists, print/mail statements, and completes related work as required. Attention to detail is required as well as a high level of accuracy in data entry and numerical processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Performs receptionist duties including answering phones, answering questions or directing calls to the appropriate person, copying, faxing, verifying correspondence and greeting customers.
• Customer service includes answering questions about billing invoices, ordinances, planning, facility rentals, other City programs, and routing questions to other personnel for more technical assistance.
• Receives payment for utility billings and other monies received by the City; provides receipts; balances cash and makes bank deposits.
• Initiates necessary action regarding bills and payments, service problems, disconnects and reconnects of service, new services, work orders and delinquent notices.
• Completes monthly utility billing, including entering meter reads and checking for accuracy by analyzing reports. Posts late and special meter readings and estimated readings.
• Maintains inventory of mailing supplies, prepares letters & envelopes and mails outgoing mail.
• Examines meter reading entries for evidence of irregular conditions, such as defective meters or use of service without contract and prepares forms for corrective actions.
• Maintains low income and senior discount utility programs.
• Meets monthly with Office Manager and/or City Administrator to assess delinquent accounts for collections, liens, and/or making arrangements for payoffs.
• Receives Civic Center applications, payments, and records reservations. Issues keys, maintains records on key-holders, and check-out/return of keys.
• Coordinates and maintains City's website calendar and electronic message board, applications and technical issues.
• Provides support for backflow prevention program.
• Provides support and assists with Office Manager, Accounting and Administrative Assistant duties.
• Interacts with the public, city officials, other organizations, and coworkers with professionalism, diplomacy and tact, often while under pressure and with interruptions.
• Clean and sanitize City Hall interior (including entry, kitchen and meeting area weekly) or as needed.
• Performs other duties as assigned.

MINIMUM REQUIREMENTS

Must have a high school education and three years of experience in customer service. Consideration will be given for a combination of education and work experience in billing, receivables, and collection procedures. Must be bondable.

KNOWLEDGE, SKILLS AND ABILITIES

Must be skilled in data entry and have word processing, spreadsheet, and specialized billing software knowledge and experience. Must be able to make computations and tabulations accurately and with reasonable speed. Must have the ability to operate standard office equipment including computer, 10-key, copier, folder, and fax. Must have general clerical aptitude, a basic knowledge of record keeping and have the ability to multitask and pay close attention to details.

PHYSICAL DEMANDS.

The employee must occasionally lift and/or move up to 20 pounds (bills, copy paper, etc.).

PRE-EMPLOYMENT REQUIREMENTS.

Offer of employment is contingent upon final candidate's educational and experience verification, background check and demonstrated ability to perform essential functions of the position.

SUPERVISION RECEIVED.

Work is performed under the supervision of the City Administrator and reports to the Office Manager.

PROBATIONARY PERIOD.

The probationary period shall be a minimum of nine (9) full months of employment.

RESIDENCY REQUIREMENT.

Employees are encouraged to live within the city limits, but this will not be a condition of employment.

EOE.

The City of Drain values diversity in the work force and is an equal opportunity employer.

Pay: $17.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person