Accounts Receivables Associate

Junior Collection Manager is responsible for managing accounts receivable, ensuring timely collection of outstanding invoices from business clients, performing account reconciliations, and resolving disputes. The role requires strong analytical skills, stakeholder communication, and attention to detail to maintain healthy cash flow and minimize aged receivables

Key Responsibilities

1. Collections

• Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
• Handle outbound and inbound calls to customers for payment reminders
• Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
• Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
• Serve as a subject matter expert in collections processes
• Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
• Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
• Build strong relationships with customers to improve payment cycles

2. Account Reconciliation (Recon)

• Perform periodic reconciliation of customer accounts
• Identify discrepancies between internal records and customer statements
• Investigate unapplied cash, short payments, or overpayments
• Work with internal teams (billing, sales, finance) to resolve mismatches
• Maintain accurate and updated account statements

3. Dispute Management

• Identify, log, and track customer disputes related to invoices
• Coordinate with internal stakeholders (billing, operations, sales) for resolution
• Ensure timely closure of disputes to avoid payment delays
• Maintain dispute logs and provide root cause analysis
• Work on preventing recurring issues through process improvements

4. Reporting & Analysis

• Prepare daily/weekly/monthly MIS reports on collections, aging, disputes
• Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
• Provide insights and recommendations to improve collection efficiency
• Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
• Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT

5. Compliance & Process Adherence

• Ensure adherence to company credit policies and collection procedures
• Maintain proper documentation for audits and compliance requirements
• Support internal and external audit queries related to receivables

Required Skills & Qualifications:

• Bachelors or Masters degree in finance or equivalent
• 48 years of experience in Global Collections, including U.S. customer portfolios
• Experience managing large, high-volume AR portfolios with measurable impact on DSO
• Strong communication, negotiation, and problemsolving capabilities
• Ability to negotiate and influence outcomes while remaining tactful and respectful.
• Excellent time management with the ability to independently prioritize and manage portfolios
• Proficiency in ERP Systems & Collection Tools – SAP, Oracle, High Radius
• Demonstrated ownership of high-value, complex AR portfolios with material cash impact
• Strong analytical judgment and attention to detail
• Willingness and ability to work U.S. Shifts
• Mandatory Work from Office