Account/Site Lead (Data Centre)

About the role

Lead 24x7 onsite data center operations across technical, facilities management, security, asset, network, and server delivery workstreams to ensure continuous availability of critical infrastructure. Act as the primary onsite operational escalation point, overseeing incident, problem, and change management while ensuring strict adherence to internal procedures, technical standards, and uptime requirements.

Key responsibilities

• Coordinate preventive and corrective maintenance activities with Data Centre Providers and vendors, including review of MOPs, SOPs, EOPs, maintenance schedules, and change requests
• Oversee account performance, client coordination, compliance, audits, KPI tracking, and regular operational reporting across the site
• Manage onsite teams, contractors, and vendors, ensuring effective shift coverage, on-call readiness, safety compliance, and continuous improvement across operational performance
• Support network and server delivery operations by coordinating with supply chain, cabling vendors, NOC, telecom providers, and technical teams to ensure timely execution and escalation management

About you

• 6+ years of experience in mission-critical or data center operations, with strong exposure to facilities management, operational leadership, incident response, and uptime-driven environments
• Strong knowledge of critical electrical and mechanical infrastructure systems, with familiarity in DCIM, BMS, CMMS, and other operational monitoring platforms
• Proven experience leading incident response, operational risk management, root cause reviews, and continuous service improvement in a 24x7 environment
• Strong leadership capability, with experience managing engineers, technicians, vendors, or senior operational teams across multiple workstreams
• Structured, safety-first, and execution-focused approach, with familiarity in industry-standard frameworks such as PTW, LOTO, RA, EOP, SOP, and PPM
• Diploma or Bachelor's Degree in Computer Science, IT, Telecommunications, Network Engineering, or a related field, with strong communication and stakeholder coordination skills across internal teams and external partners