ACES Specialist

Description Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now (ANOW) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.

You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.

Key job responsibilities

Manage the UFG store improvement plan to focus on best customer experience at the lowest cost

Develop a culture of continuous improvement and lean thinking

Contribute to and facilitate Kaizen activities

Help drive the implementation of Lean Standard Work and SOPs

Train and support all levels in Kaizen activities

Disseminate Lean Standard Work principles across teams

Support and manage the UFG store implementation Agenda

Take ownership for the LSC (Leadership Steering Committee)

Coordinate and prioritise LSC process improvement activities and resources

Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers

Standardize processes to Amazon and MENA/ECCF benchmark standards

Maintain strong relationships with Process Owners and store 3P stakeholders

The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.

Basic Qualifications

• Speak, write, and read fluently in English
• 1+ years of manufacturing or customer-facing environment experience
• Experience working with data analytics and using these metrics to identify problems

Preferred Qualifications

• Experience in an operational role
• Experience communicating with a wide range of stakeholders, including colleagues and leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Souq.com for E-Commerce LLC - G32

Job ID: A10521746