ACH / Wire Transfer Coordinator

Summary/Objective

Processing of all incoming and outgoing wire transfers according to the Signature Bank Wire Transfer Policy. Processing and reconcilement of incoming and outgoing ACH files per the Signature Bank ACH Policy.

Essential Duties & Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Reconcile, balance, and manage the Bank’s financial activity within the Federal Reserve Bank Account (Due from Fed account) daily, which includes:

a. Cash letter tracking and balancing

b. ACH items

c. Wire transfers (foreign and domestic)

d. Check clearing (incoming and outgoing)

e. Check/Cash Letter Adjustments

f. Other Fed related items/transactions

2. Reconcile various internal accounts on a daily or monthly basis as required by the type of account.

3. Processing of all incoming and outgoing wire transfers according to the Signature Bank Wire Transfer policy. This includes performing the appropriate actions to post the transfer to client accounts within the Bank’s primary software system and sending the wire to the Federal Reserve Bank under dual control.

4. Processing of all outgoing International Wires, including US and foreign currency wires according to Signature Bank Wire Policy.

5. Perform fraud prevention review when processing all outgoing wires per the wire policy. Stay up to date on potential fraud scams.

6. On a daily basis, assist Management with fed funds investment and borrowing positions based on the activity within the Fed account.

7. Notifying Fed of currency & coin shipments to them (deposits) or of currency & coin orders needed by the bank locations. Direction of shipments/orders will be provided by the Teller areas.

8. Coordinate all check adjustments to and from the Federal Reserve Bank of Cleveland.

9. Responsible for receiving and processing ACH payroll files from Third-Party Payroll processors according to the Signature Bank ACH Policy. Duty is time sensitive and will require late hours.

10. Responsible for the processing of incoming and outgoing ACH items/files while ensuring compliance with the Signature Bank ACH Policy. This includes performing fraud prevention reviews when processing outgoing ACH transactions.

11. Assist with the ACH returns process as needed. Work with Officers and clients as needed for proper ACH return handling. Obtain proper paperwork for any client requested return. Also assist with the ACH Notifications of Change process.

Competencies

1. Ethical conduct

2. Technical aptitude in computer software programs and ability to used many software systems simultaneously

3. Accuracy and thoroughness, including problem solving

4. Consistency and reliability

5. Receptive listener and good communicator

6. Ability to work independently with time management skills

7. Relationship management

8. Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.

Physical Demands

Most of this position’s responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday – Friday 8:00 am – 5:00 pm or 9:00 am – approximately 7:00 pm (or when processing has concluded for the evening), rotating between the two shifts. Additional hours may be required.

Required Education & Experience

1. High School Diploma or equivalent

2. One to three years’ experience in a professional office setting

Preferred Education & Experience

1. Associate degree or higher in business, finance or accounting

2. Three or more years’ experience in a bank or financial institution environment

Additional Eligibility Qualifications

Pre-employment screening required including employment reference, criminal background check, credit check and possibly skills testing. This position is regularly exposed to sensitive information, trade secrets or proprietary information and the incumbent is required to keep any such information strictly confidential.

Bank Expectations of Employees

1. Adheres to Bank’s policies and procedures, including knowledge and comprehension of Bank Secrecy Act.

2. Acts as a role model both within and outside the Bank.

3. Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

4. Maintains a positive and respectful approach both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.

5. Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments meeting department productivity standards.

6. Communicates regularly with supervisor about department issues.

7. Demonstrates flexible and efficient time management and ability to prioritize workload.

8. Consistently reports to work on time and prepared to perform duties of position.

9. Exhibits professional appearance in accordance with Signature Bank’s dress code standards.

The above job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required to successfully perform this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Signature Bank, N.A. is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital, disability or veteran status.

Experienced payment operations professional specializing in ACH and wire transfer processing, transaction validation, and regulatory compliance. Proven ability to manage high-volume payment activity, identify discrepancies, mitigate risk, and deliver exceptional service while maintaining accuracy in fast-paced financial environments.