Acne Studios Digital Commerce Coordinator APAC

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Digital Commerce Coordinator APAC at our Tokyo Office you will

• Assist with product presentation and site administration of acnestudios.com and any local channels for APAC markets including Australia, Japan and Korea etc. based on local delivery schedules.
• Handle all online activities across APAC markets under the scope of Digital Merchandising function and responsibilities.
• Work together with the Digital Merchandising and Site Development teams based in Stockholm to secure that the right assortment is presented at the right place and at the right time in a way that entice customers to purchase while representing and communicating the brand online for the APAC markets.
• Support Head of Online, Greater China and APAC in ad-hoc projects as per business needs and regional expansion plan

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

What You Will Do Site administration

• Assist with product activation, category management and visual merchandising of APAC sites including Australia, Japan and Korea, Singapore, Taiwan etc.
• Assist with site administration, such as product recommendations, color refinement, site search data etc.
• Support Global Digital Merchandising team with seasonal sale and seasonal online pop-up shops (AcneArchive.com) by setting up promotions and campaigns in Salesforce Commerce Cloud etc. for APAC markets
• Assist with creating briefs for local edits of pushes and campaigns around local moments, and follow up on execution and performance.
• Follow up on site copies translations and proofreading on Japanese and Korean sites.
• Secure link purchases for Customer Service team at Tokyo office.

Email Marketing & Commercial Communication

• Assist Global Digital Merchandising team with content planning for commercial communication and execution of send outs on local channels e.g. email newsletter, SMS, Kakao, LINE pushes etc.
• Suggest content for local Performance Marketing campaigns.

Sales follow up & Reporting

• Assist with the follow-up and reporting of channel KPI's and Digital Commerce sales in APAC markets on a weekly and monthly basis.
• Follow up on local communication KPI's
• Create ad hoc sales reports and analyses based on local activities and edits

Other

• Assist with A/B-testing and other experimentation to find best practice within Digital Merchandising, for example with Visual Merchandising. Set up and follow up on tests. Suggest areas of experimentation and assist with formulating hypotheses.
• Responsible for performing regular quality controls of APAC sites, securing visual appearance, merchandising functionality and local language translations
• Report bugs into JIRA when encountered
• Support in ad-hoc Digital Commmerce projects for APAC markets

You will report to Head of Online, Greater China and APAC.

Who You Are You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.

Specific Personal Qualities For This Role

• Good analytical and numerical skills, organisational and administrative skills, attention to detail and ability to multitask.
• Highly motivated, action-oriented but also a team player.

Specific Experience And Knowledge For This Role

• Degree in business administration, marketing or similar
• At least 2 years of documented work experience within e-commerce, ideal with luxury industry.
• Experience in using Salesforece Commerce Cloud and/or Google Analytics will be preferred
• Basic knowledge of SEO
• Strong working knowledge of Excel
• Excellent written and spoken communication skills in English, Japanese and Korean.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.