ACT Intake Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Make the initial contact with clientele, schedule phone screening and/or face to face meeting with client and see what services the agency can provide for the client

• Process intake paperwork

• Verify insurance information and mental health coverage

• Meet with Program Director to seek appropriate counselor to take on the role of providing services for client

• Contact referral sources once referral has been received and will also contact referral sources to inform status or any updates on referrals.

• Contact all community partners and stakeholders through personal visits, telephone calls and letters/ mailers on an ongoing basis, developing and encouraging a relationship of trust with all active accounts.

• Monitor referrals and admissions and plan an appropriate strategy to maximize referral potential by maintaining a referral log.

• Attend scheduled department meetings to provide the Program Director with timely reports on month end reviews, client servicing schedules, and other reporting requirements.

• Develops and maintains direct referral relationships in designated target markets, generating and supporting utilization of the facility's continuum of care.

• Maintain discharge follow-up log

• Enter authorizations in Notenetic EMR system

• Performs other job duties and/or projects as assigned by Program Director

EDUCATION and/or EXPERIENCE

Education: Bachelor's degree in the human services field; psychology, social work, counseling, and sociology. Master’s degree (preferred)

Experience: 1 year of experience in behavioral/mental health

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to regularly talk or hear. The employee frequently is required to walk, sit, and reach with hands and arms. The employee is occasionally required to stand; stoop and kneel.