Active Communities Administrator

About the role

The Active Communities team supports health related initiatives including the Green Prescription programme which is a nation-wide initiative to support improved health outcomes for New Zealanders. It also supports with wider kaupapa of physical activity across Sport Hawke's Bay. This role provides support to the Active Communities Team with specific administration support to the Active Communities Team Leader.

Key responsibilities

• Support the data and information collection of the Active Communities Team and ensure up to date, robust and secure systems are provided
• Provide support to the Active Communities Team Leader with quality and timely reports to Health New Zealand which meet stakeholder satisfaction
• Triage and input all referrals into the CRM
• Maintain the CRM ensuring all data is accurate and up to date
• Support the promotion and marketing of Green Prescription and Active 4 Life and any other health related programmes
• Administration related tasks for Wairoa Green Prescription clients
• Manage the 2 Green Prescription inboxes and the Active email address
• Complete registrations for all pop-up sessions
• Manage the Green Prescription Facebook page
• Monitor incoming phone calls for Green Prescription

About you

• A high level of verbal and written communication skills, with the ability to engage and communicate effectively with the community
• Track record of handling confidential and sensitive matters with exemplary discretion and professionalism
• Knowledge of, and commitment to, Te Tiriti o Waitangi or willingness to learn
• Can demonstrate high standards of empathy to deliver excellent customer service
• High level of respect for others that builds trust
• Can work constructively with team members and other employees at Sport Hawke's Bay
• High level of expertise of social media platforms and a willingness to incorporate the use of artificial intelligence
• Confidence using digital tools and client management systems to record, track, and report client interactions and outcomes
• Ability to utilise technology to improve efficiency in day-to-day work, including scheduling, communication, and documentation
• Competence using common workplace platforms such as Microsoft 365, online meeting platforms, and digital collaboration tools