Active Directory

Active Directory, Basics on (Cisco product, Firewall, Switch, Access points, Ports) how to maintain Users/Clients, and ServiceNow ticket handling.

• Support the acquisition of new computer or networking hardware
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.
• Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.
• Install and configure Citrix applications.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
• Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Provide level 2 field support to handle IT incidents/requests on ground and closely collaborate with business leads.
• Manage and troubleshoot Network devices, WAN circuit, File Server and effectively perform Vendor management.
• Ensure compliant Servers by patching and auditing.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
• Install anti-virus software and ensure virus definitions are up-to-date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved