Active Directory Customer Engineer/ Architect

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Job Description: Active Directory (AD) Customer Engineer/ Architect

Job Title: Customer Engineer/ Architect - Active Directory

Location: Remote (Within Egypt)

Permanent Role

Experience: 10+ Years

Role Overview

We are seeking an experienced Active Directory Customer Engineer/ Architect to provide technical support, troubleshooting, deployment, and advisory services for enterprise identity and access management environments. The ideal candidate will have deep expertise in Active Directory Domain Services (AD DS), Group Policy, DNS, Identity Management, Hybrid Identity, and Microsoft Entra ID (Azure AD) .

Key Responsibilities

• Provide advanced technical support for Active Directory Infrastructure in enterprise environments.
• Troubleshoot and resolve issues related to:
• Active Directory Domain Services (AD DS)
• Domain Controllers
• Group Policy Objects (GPO)
• DNS and DHCP
• Authentication protocols (Kerberos, NTLM)
• Trust relationships and replication
• Perform root cause analysis and drive resolution for complex identity-related incidents.
• Support and manage Hybrid Identity environments integrating Active Directory with Microsoft Entra ID (Azure AD).
• Configure and troubleshoot:
• Azure AD Connect
• Password Hash Synchronization
• Pass-through Authentication
• Federation Services (ADFS)
• Assist customers with Active Directory migration, consolidation, and modernization projects.
• Provide guidance on identity security best practices and privileged access management.
• Create technical documentation, knowledge articles, and deployment guides.
• Collaborate with Microsoft, infrastructure, security, and application teams to resolve critical issues.
• Participate in on-call and escalation support rotations.

Required Technical Skills

Core Active Directory

• Active Directory Domain Services (AD DS)
• Group Policy Administration
• DNS, DHCP
• Active Directory Replication
• Sites and Services
• FSMO Roles
• Kerberos, NTLM Authentication
• LDAP / LDAPS

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net.