Active Directory Operations Engineer

Title: Active Directory Operations Engineer

Location: Guadalajara, Mexico (Remote/Hybrid)

Duration: 6 months C2H

Job Description

• Manage daily operations of the Active Directory environment

• Administer users, groups, computers, and organizational units

• Support and maintain Group Policy Objects (GPOs)

• Monitor and troubleshoot domain controllers, replication, and authentication issues

• Support related services such as DNS and Windows Server

• Resolve login failures, account lockouts, and access-related issues

• Perform routine health checks, maintenance, and operational monitoring

• Maintain security policies, password settings, and access controls

• Document procedures, operational changes, and support activities

• Work effectively in a matrix organization with cross-functional teams

• Handle a high volume of incidents using ITSM tools

• Support incident, problem, change, and capacity management processes

Required Skills

• Strong experience in Active Directory administration and AD DS

• Experience with Azure AD / Microsoft Entra ID and hybrid identity

• Knowledge of AD FS, federation, Kerberos, LDAP, SAML, OAuth 2.0, and OpenID Connect

• Experience with Group Policy, DNS, DHCP, domain trusts, and replication

• Strong PowerShell scripting and automation skills

• Familiarity with MFA, Conditional Access, and access governance

• Experience in ITIL-based support and ITSM tools

• Strong troubleshooting, communication, and stakeholder management skills

• Ability to work effectively in a matrix organization