Active Pooling - Vietnamese Bilingual BPO Agent

FOR ACTIVE POOLING

Key Responsibilities

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that results in
• measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality, etc.)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Qualifications

• Must be fluent in Vietnamese: speaking and writing

• Completed bachelor’s degree in any field. Also open to:

  • College undergraduate
  • Senior High School graduate
  • High School (old curriculum) graduate

• Preferably with outbound sales experience

• Amenable to work in fixed graveyard shift schedule

• Amenable to work onsite

For foreign nationals:

• Must have eligibility to work in the Philippines
• Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa
• Must have a valid passport at least 1 year before expiry