Activity Center Operations Associate

The Activity Center Operations Associate provides operational support to the Activity Center Director and Programming and Operations Manager and serves as the primary point of contact for the GreenState Millard Activity Center. This position is responsible for front desk operations, guest services, program and rental facilitation, and plays a key role in maintaining a safe, welcoming, and well-organized environment during tournaments, leagues, camps, rentals, and special events.

KEY RESPONSIBILITIES

• Front Desk and Guest Services

o Serve as the primary front desk representative during weekday business hours.

o Welcome and assist participants, parents, renters, and guests.

o Answer phone calls, emails, and inquiries in a timely and professional manner.

o Provide information regarding programs, Activity Center usage, rentals, and events.

o Support participant registration and guest check-in processes.

o Maintain a welcoming, professional, and organized front desk environment.

• Activity Center Operations and Administrative Support

o Assist with daily Activity Center operations and building oversight.

o Conduct routine Activity Center walkthroughs to identify operational or maintenance concerns.

o Coordinate with management regarding Activity Center needs and operational issues.

o Assist with equipment organization and Activity Center readiness.

o Assist with program registrations and participant communication.

o Support department initiatives and organizational goals.

o Complete miscellaneous assignments and operational tasks as directed by leadership.

• Event Operations Lead

o Serve as a visible and approachable Activity Center leader during assigned shifts, particularly when full-time management is not on site.

o Provide direction, support, and supervision to part-time staff, event staff, and other assigned team members.

o Reinforce Activity Center policies, procedures, and expectations in a positive, professional, and consistent manner.

o Proactively identify and address event-day issues to maintain a safe, organized, and positive environment for all guests.

o Document and report incidents, injuries, behavioral concerns, and ejections in accordance with Activity Center procedures.

o Make sound event-day decisions within established Activity Center procedures and promptly escalate significant concerns to management.

SCHEDULE EXPECTATIONS

• Typical schedules include afternoon and evening weekday shifts along with weekend opening and closing shifts.
• Flexible scheduling based on programming and operational demands.

QUALIFICATIONS

• Education: High school diploma or General Educational Development (GED) certificate required.
• Previous customer service, administrative, recreation, or Activity Center operations experience preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office, Google Workspace, scheduling platforms, and registration software.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to work independently while supporting a collaborative team environment.