Activity Manager/ Party Coordinator

Job Title: Activity Manager/Party Coordinator

Job Type: Full Time

Reports To: Club Director

Position Overview: The Activity Manager/Party Coordinator is a dual role serving two primary objectives. The first is to strengthen and scale the club's activity programming and the operational systems that support it. The second is to serve as the central point of contact for all party, event, and rental inquiries, providing both customer service and sales support.

Key Responsibilities:

Activity Manager

Activity Oversight:

• Swim Lessons (Group, Private, Camp)
• Impact
• PartiesEvents

Activity Delivery

• Ensure and manage staff to provide a high-quality Activity experience
• Monitor all area system experiences to ensure simple member processes
• Oversee, as well as maintain, a safe and clean space in all activity areas
• Coverage for all events when staffing is not available

Activity Staff Management

• Swim:
  • Swim lesson staff scheduling and management
  • Hiring and onboarding new staff with the assistance of the Pool Monitor
• PartiesEvents:
  • Staff all party and event activities at the Club
  • Hiring and onboarding of all Activities Staff

Parties Coordinator

Customer Service

• Respond to party and event inquiries
• Guide customers through package options (birthday parties, space rentals, team celebrations, school groups, corporate and team-building events) and recommend the right fit.
• Give tours, send quotes, take deposits and confirm bookings
• Pass booked Events off to Club Activity Managers and act as a resource

Administrative

• Maintain professional communication with current prospects and new members
• Create, maintainoversee all Club activities schedules
• Be the expert on therapy booking process and be able to communicate with Club staff the process
• Ensure all back-end processes are updated in the club and communicated

Qualifications:

• Experience: Previous experience in customer service and staff management. Previous Courthouse experience preferred
• Customer Service: Excellent customer service skills, with the ability to listen to and address the needs of members.
• Communication Skills: Strong interpersonal and communication skills. Must be able to connect with members, staff, build rapport, and motivate individuals of all fitness backgrounds in a positive, engaging manner.
• Team-Oriented: Ability to work well within a team environment and collaborate with other fitness professionals and staff to enhance the overall member experience.
• Physical Fitness: A passion for fitness with the ability to lead by example. Comfortable instructing and demonstrating exercises during group sessions.

Preferred Skills:

• Actively participate in club group fitness classes, training, or programs
• Promote fitness, programs, and special events
• Ability to work in a fast pace environment and handle multiple tasks simultaneously
• Fast learner with the ability to absorb instructions and procedures surrounding company-specific software
• Reliable, punctual, and eager to accept responsibility with a positive attitude
• Mature, credible, and comfortable working the management team in a clear and straightforward manner

Benefits:

• Competitive salary pay
• Complimentary Courthouse Club Fitness membership plus discounts on services
• Healthcare benefits (based on eligibility qualifications)
• Opportunities for growth within the Courthouse team
• Supportive, community-driven work environment
• Access to five club locations across the Salem and Keizer area

Information:

Courthouse Club Hours

• Monday - Friday: 5:00a - 11:00p
• Saturday - Sunday: 7:00a - 9:00p