Ad Operations Manager

About the COOL company

The COOL company is a global leader in AI-powered advertising technology, helping brands, agencies, and publishers simplify advertising and amplify performance.

Powered by COOL AI, our intelligent platform unifies creative generation, media activation, optimization, and attribution into one continuously learning system. Instead of relying on fragmented tools and manual campaign management, COOL AI executes thousands of real-time micro-optimizations across search, social, display, video, and connected TV—helping customers launch faster, optimize continuously, and achieve stronger business outcomes.

Our innovation and growth have earned industry-wide recognition, including being named a 7-time recipient of the Inc. 5000 list of America's Fastest-Growing Private Companies, a 2-time Deloitte Technology Fast 500 honoree, recognized on Crain's New York Fast 50, honored by the Digiday Media Awards for helping modernize digital media, and named one of Adweek's Top 10 Fastest Growing Solution Providers globally.

We're building the future of advertising, where every signal becomes intelligence and every optimization drives performance. As we continue to grow globally, we're looking for curious, ambitious people who want to work with cutting-edge AI technology, solve complex challenges, and help redefine what's possible in modern advertising.

About the Role

The COOL Company is seeking a dynamic individual to join our Ad Operations team as we continue to grow and innovate in the digital advertising space. Reporting directly to the Senior Director of Ad Operations, you will play a pivotal role in ensuring the seamless integration of advertising partners and ensuring all their needs are satisfied on time. Your responsibilities will encompass establishing and nurturing new business connections with key partners such as DSPs, SSPs, including execution of RFPs, PMPs, and PG deals. Additionally, you will be tasked with addressing ad hoc programmatic inquiries from demand partners and resolving performance-related issues swiftly and effectively.

The ultimate objective of this role is to cultivate strong collaborative relationships with our partners. The ideal candidate will possess exceptional communication skills, a proactive and adaptable mindset, and a keen eye for detail.

We prioritize results over processes, so we are seeking individuals who are driven to deliver tangible results in the short term while maintaining a commitment to consistently high-quality performance over time.

A desirable additional qualification is the ability to distill and articulate complex concepts concisely, facilitating effective communication with diverse stakeholders. This position offers the flexibility of 100% remote work with working hours aligned with the EST time zone.

Responsibilities and Duties

• Establish and manage relationships with DSPs, SSPs, Brands and Agencies.
• Evaluate, set, and execute RFPs, PMPs, and PG deals.
• Address ad hoc programmatic queries from demand partners and troubleshoot performance issues.
• Collaborate closely with partners to maximize outcomes for publishing partners.
• Maintain a focus on achieving results while upholding high-quality standards.
• Improve our approval and trafficking processes across various channels and integration types.
• Handle the QBRs with demand partners, maintain the technical and operational roadmap plans to maximize the business outcomes.
• Communicate effectively with various internal and external stakeholders, including distilling complex concepts.

Qualifications

Professional Competencies

• Minimum of 2 years of client-facing experience in the advertising space, business development skills.
• Experience with Google Ad Manager and any other supply-side or ad server technology.
• Experience with programmatic architecture and demand-side platforms.
• Basic understanding of Product/Project Management principles.
• Efficiency in using the Google Suite platform, including Docs, Sheets, Slides, and Gmail.
• Strong organizational and time management skills to handle multiple tasks effectively.
• Excellent written and oral communication skills to interact with clients and internal teams.

Cultural Competencies

• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET

• Must have a player/coach mentality, willing to both execute and lead

• Ability to juggle multiple projects concurrently and set and meet deadlines

• Skilled at receiving and providing direct feedback

• Collaborative mindset and great teamwork skills

• Entrepreneurial & adaptable; great learning skills

• Curious, research-minded, data-informed

• Able to search for possible solutions and apply them

• Creative confidence

• Proactive communicator

• A sense of humor and a love of online culture

• Thrives in a start-up culture