Ad Operations Support

Are you experienced in digital advertising, campaign operations, or agency support? Join a fast-growing AI advertising ecosystem and play a key role in supporting advertising agencies while collaborating with global teams.

Location: Tokyo, Japan

Work Model: Hybrid (3 days per week in office)

Employment Type: Contractor

Key Responsibilities

• Manage and respond to agency inquiries related to ad review appeals and re-review requests.
• Investigate invoice and billing-related issues and coordinate with internal stakeholders to provide resolutions.
• Support troubleshooting of technical issues within Ads Manager by gathering and communicating relevant information.
• Collaborate with global teams to track progress, clarify next steps, and provide timely updates to agencies.
• Monitor, document, and follow up on inquiries through successful resolution.

Requirements

• Experience in Ad Operations, Campaign Management, Digital Marketing, or Agency Support.
• Strong Japanese communication skills with the ability to clearly explain issues and solutions.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with experience working across teams.
• Comfortable using AI tools to support written English communication with global stakeholders.