Lauren Information Technologies
AD Patch Management L1
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹450,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
12 August 2026
What they need
Experience Required - 1+ years.
Location - CBD, Belapur.
Work Mode - 6 Days Working with Rotational Shifts.
Job Description L1 Support
L1 Support (Monitoring & First-line Support).
Responsibilities:
- Monitor alerts, logs, and dashboards for Quest, Array Load Balancer, Trend ,Antivirus, and SFTP.
- Perform initial troubleshooting of incidents (password resets, access issues, basic connectivity checks).
- Document issues in ticketing system (ServiceNow/Jira/Remedy).
- Escalate unresolved incidents to L2 with proper details & logs.
- Perform routine health checks (service status, antivirus updates, load balancer status).
- Provide basic user support and guidance (Quest Password Manager resets, SFTP account help).
Skills Required:
- Basic understanding of Active Directory, networking, and security concepts.
- Familiarity with ticketing tools and monitoring dashboards.
- Strong communication & documentation skills
Interested Candidates kindly share their updated resume on [email protected] OR Contact on - 8655949151.
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