AD/AVP Talent Acquisition

Position Overview

We are seeking a strategic, metrics-driven, and visionary Vice President Talent Acquisition to lead recruitment operations. In this leadership role, you will be responsible for defining and executing the end-to-end talent strategy to support hyper-growth, high-volume operational hiring (RCM specialists, callers, medical coders), and niche leadership hiring.

You will lead a high-performing TA team, build strong employer branding across the Tri-City region, optimize recruitment technology, and work closely with global executive leadership to align workforce

planning with business expansion.

Span of KRA:

Strategic Leadership & Workforce Planning

• Strategic Workforce Planning: Partner with Executive Leadership and US Delivery Heads to project manpower requirements, building proactive talent pipelines for volume and specialized roles.
• High-Volume & Niche Hiring: Oversee bulk/volume hiring for RCM operations (AR callers, Medical Coders, Payment Posters) while driving executive and leadership hiring across tech, analytics, and operational domains.
• Talent Strategy & Analytics: Design and execute data-driven TA strategies; track and optimize key metrics such as Time-to-Hire, Cost-per-Hire, Offer Acceptance Rate, Early Attrition, and Quality of Hire.

Employer Branding & Campus Relations

• Employer Value Proposition (EVP): Position client as an employer of choice in the IT/ITeS/Healthcare BPO space across the Tri-City region (Mohali, Chandigarh, Panchkula) and Jaipur, PAN-India, Philippines and the USA.
• Campus & Academy Partnerships: Establish strategic partnerships with universities, medical coding institutes, and training academies to build a steady pipeline of fresh talent.
• Vendor & Channel Management: Direct vendor strategy, including recruitment agencies, executive search firms, job boards, and employee referral programs.

Operational Excellence & Technology

• TA Process Optimization: Continuously evaluate and refine recruitment workflows, interviewing frameworks, and candidate assessment tools to improve efficiency and candidate experience.
• HR Tech Integration: Leverage Applicant Tracking Systems (ATS), AI-driven sourcing tools, and recruitment analytics tools to streamline hiring pipelines.
• Compliance & Governance: Ensure all hiring processes comply with industry standards, internal policy guidelines, labor laws, and client SLAs.

Team Leadership & Capability Building

• People Management: Mentor, build, and lead a multi-tiered Talent Acquisition team (recruiters, leads, and talent partners), fostering a high-performance culture.
• Stakeholder Engagement: Act as a trusted advisor to senior business stakeholders, providing market intelligence, talent availability insights, and compensation benchmarking.

Preferred candidate profile

Masters Degree in HR (MBA/PGDM) or equivalent post-graduation degree.

15+ years of progressive recruitment experience, with at least 57 years in a TA leadership role (Director / Senior Director / VP).

Strong background in US Healthcare RCM, Medical Billing, ITES, or High-Volume BPO/KPO environments is strictly preferred.

Proven track record of scaling teams at scale (hiring 5002,000+ FTEs annually in rapid growth environments).

Based in or willing to relocate to Mohali / Jaipur

Deep knowledge of the RCM/Healthcare BPO talent landscape in India (especially the North India/Tri-City talent pool).

Expertise in recruitment dashboards, funnel analytics, capacity modeling, and data-backed decision-making.

Outstanding communication, negotiation, and stakeholder management skills to work effectively with C-suite and US leadership.

Strong ability to lead large teams, manage crisis hiring situations, and adapt to shifting client demands.

Proficiency in multi-channel sourcing including headhunting, employee referrals, direct sourcing platforms, and campus drives.

Team and stakeholder's management