Adjuster, Claims

Overview Who We Are: Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Responsibilities What You'll Do: Responsible for investigating, evaluating, resolving and subrogating cargo and equipment claims under multiple statutory and contractual legal liability regimes.

Key Responsibilities

• Perform the investigation, adjustment and payment of cargo claims in a timely manner, requiring a comprehensive assessment of the facts, damages and legal liability analysis:

• Claim Receipt and Acknowledgment Accepts claim assignments from a variety of sources including company’s cargo claim intake portal, directly from customers and/or directly from business unit. May act as single point of contact for certain large volume customers/accounts.

• Documentation: Obtains all relevant claim and insurance (if purchased by customer) documentation for each new claim. Inputs and maintains accurate and detailed records of all claim activities in database, including investigation/survey reports, reserve worksheets, diaries and settlement negotiations.

• Investigation: gathers facts through direct communication with customers and/or through assignment of third-party surveyor. May arrange for the transfer, salvage, or destruction of damaged cargo. Investigation addresses potential third-party subrogation opportunities, placing responsible parties on notice.

• Communication: Serve as a primary point of contact for customers, claimants, insurers, surveyors, salvors and business unit stakeholders, providing timely updates and addressing inquiries and concerns.

• Legal Liability Analysis: evaluates company’s legal liability for cargo loss or damage pursuant to ocean bill of lading, shipper/carrier agreement, motor carrier agreement, insurance policy and /or other contractual terms. Accurately reserves claims within financial authority on most probable loss basis. Issues timely payment of claims.

• Negotiation: Negotiate settlements with customers, consignees and parties subrogating on behalf of cargo interests to achieve fair and equitable resolutions. Commercial decisions to pay claims discussed in advance with Cargo Claims Manger and business unit stakeholders.

• Litigation Management: assigns and manages outside counsel to defend lawsuits filed by cargo claimants, including collaborating with outside counsel on defense strategy/budget, responding to all discovery requests. Represents the company at mediation or trial.

• Compliance: Ensure compliance with all relevant laws, regulations, best practices and company policies governing claims handling and documentation.

• Continuous Improvement: Identify opportunities for process improvements and efficiency enhancements within the claims management workflow, providing feedback and suggestions. Detect and evaluate adverse claim trend.

• Proficient in Microsoft Office products and data reporting tools (e.g., Excel, Power BI, or equivalent).

• Customer Service Oriented with strong communication skills to support both internal and external stakeholders.

• Actively participate in continuous improvement initiatives, contributing to the development and implementation of best practices within the team

Qualifications Education & Credentials:

• Bachelor's degree in business, finance, risk management or related field; or a combination of post high school and equal experience may be substituted for education. Professional designation such as AIC or ARM preferable

Experience

• • 5 years claims experience in the transportation/logistics field handling ocean marine, motor carrier and other types on intermodal/multimodal claims. Experience in handling claims involving a wide variety of cargo-types is desirable

Technical Skills

• Proficient in Microsoft Office products. Riskonnect, Magaya, TMW, C-Sight, Blue Yonder. WAMS or McCleod is a plus. d.

Working Conditions Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards Include

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.