Admin and Access Support

We are seeking a highly organised and proactive Admin & Access Support professional to join our Access Division based primarily at our Auckland Branch. This is a fast-paced, varied role supporting hire bookings, transport operations, and daily administrative functions while delivering exceptional service to both internal and external customers.

This role will suit someone who enjoys juggling multiple priorities, thinks quickly under pressure, and takes pride in accuracy, communication, and teamwork.

About the Role

You will be responsible for assisting with daily hire processing, administration correspondence, and transport logistics. Working closely with the Access team, drivers, and other branches, you’ll help ensure seamless operations and a consistently professional customer experience across the business.

You’ll be using hire and rental software daily, managing data quality, supporting transport scheduling, and assisting with invoicing and reporting.

Key Responsibilities

• Provide administration support to North Island Access and Transport Operations
• Handle incoming phone calls and customer enquiries professionally
• Assist with hire bookings and daily correspondence using hire software
• Liaise with other branches and internal departments
• Ensure accuracy and quality control of hire contracts and data entry
• Prepare, check, and manage customer invoices
• Build, review, and act on reports as required
• Organise daily delivery schedules and transport logistics
• Coordinate transport drivers’ daily workloads efficiently
• Liaise with clients regarding access arrangements, traffic management, purchase orders, and job requests
• Provide clear instructions and directions to transport drivers
• Maintain accurate records of pricing, sales, and activity
• Use and update CRM tools when required
• Demonstrate understanding of rental equipment and rental software
• Ensure compliance with access legislation, health & safety requirements, and industry best practice

Please contact us for a copy of the full job description.

About You

To be successful in this role, you will have:

• Strong administration experience with excellent attention to detail
• The ability to manage multiple tasks simultaneously and meet deadlines
• Intermediate Microsoft Office skills
• Confidence working with data, reports, and invoicing
• A professional and friendly phone manner
• Strong communication and organisational skills
• A proactive, “can-do” attitude and willingness to help where needed
• The ability to work independently and as part of a team
• A high level of honesty, reliability, and self-motivation

Health & Safety

At Total Access, safety comes first. As part of our commitment to a safe work environment, successful candidates must undergo a pre-employment drug screening, and may be required to complete a medical assessment. We expect all employees to follow our Health & Safety procedures and guidelines.

What We Offer

• A challenging and varied role in a supportive team environment
• Opportunities to contribute to process improvement and consistency across branches
• A workplace that values professionalism, teamwork, and continuous improvement

If you are a strong administrator who thrives in a busy operational environment and enjoys working with people, we’d love to hear from you.

Ready To Apply?

If you’re organised, motivated, and looking for a varied role in a growing company, we want to hear from you!

Apply now with your CV and a brief cover letter outlining why you're the right fit for the role.