Admin & Communications Coordinator

About the role

You'll work closely with the Office Manager, Office Administrator and coaching team to keep our operations organised, our communications polished and our digital platforms running smoothly. You're comfortable working across a mix of digital and administrative tasks, and you take pride in keeping information accurate and up to date. You communicate clearly, enjoy helping people and approach every interaction with professionalism and warmth.

Key responsibilities

• Update and maintain website content, including navigating WordPress to update news, blogs or program information
• Provide social media support, including assisting with content creation and promotional activity on platforms including Instagram, Facebook, TikTok, LinkedIn
• Coordinate promotional materials and digital marketing assets — including flyers, digital assets and marketing collateral
• Prepare and send email communications using email marketing tools
• Uphold brand guidelines by keeping tone, visuals and messaging consistent across all content
• Respond to enquiries promptly and professionally
• Manage customer queries and correspondence
• Coordinate lesson bookings and promote programs
• Learn and use internal systems and platforms – e.g. enrolment software, customer database, Wordpress, WhatsApp, Outlook
• Maintain accurate program and class information across all digital platforms with good attention to detail

About you

• Organised, proactive and tech-savvy
• Friendly, easy to get along with and genuinely trustworthy
• Experience with updating website content, preparing email communications for a customer database, and supporting social media activity
• Experience navigating WordPress to update news, blogs or program information is preferable
• Basic photo and video editing and copywriting skills are desirable
• Experience posting and managing content on platforms including Instagram, Facebook, TikTok, LinkedIn
• Excellent written and verbal communication skills
• Confident learning new systems, managing multiple priorities and working both independently and as part of a supportive team
• Strong problem-solving skills to support smooth daily operation of internal systems
• Willingness to provide general administrative support as needed

About us

Based in Perth, Western Australia, Tennis Excellence is a vibrant, positive and professional coaching organisation dedicated to helping players of every age and ability grow their skills, confidence and love for the game — on and off the court. One of WA's largest coaching businesses, we are proud to have celebrated more than 20 years of tennis coaching. Based at four centres, we're continuing to grow and evolve. We are proud to be an equal opportunities employer and warmly welcome applications from people of all ages, genders and cultural backgrounds.

Benefits

• A supportive, upbeat team culture
• Varied work across administration, customer service and digital communications
• A role where your organisation and creativity genuinely make a difference
• School working hours with at home work also an option
• Opportunities for career growth within a growing business
• Make a meaningful impact on your local community