Admin & Enrollment Coordinator

Help families get started with music and make every visit a wonderful experience!

Best Lesson Ever is a creative, welcoming music school in Friendswood. We help students learn music they love, build confidence, and enjoy becoming musicians.

We're looking for a personable, organized Admin & Enrollment Coordinator to manage daily family communication, help interested families enroll, and keep the studio running smoothly.

You'll be a familiar face for our students and parents, and a dependable point of contact for new families. You'll turn incoming interest into clear next steps and provide excellent service throughout the lesson experience.

Core Responsibilities:

Welcome trial families and help them enroll

• Review upcoming trials and prepare for each family's arrival
• Great parents and students warmly, show them around, explain policies, and introduce them to their teacher
• Connect with parents during the visit to understand their goals and answer questions about lessons and membership
• Check in immediately after the trial, hear how it went, explain available lesson options, and confidently invite the family to enroll
• Help families choose a recurring lesson time and complete registration and approved payment steps
• Record trial outcomes and personally follow up with families who need more time to decide

Create a great start for new students

• Assemble, organize, and restock new-student welcome packages using approved studio materials
• Have packages ready for newly enrolled students and explain the included information
• Help parents understand their schedule, studio communication channels, and how to get assistance
• Coordinate with teachers so new students arrive to a prepared, welcoming experience

Manage inquiries, scheduling, and family service

• Answer calls, texts, and email and promptly return missed calls
• Personally follow up with interested families and leads handed off by marketing
• Book and confirm trials and keep each prospect's next step current
• Handle routine lesson bookings, reschedules, cancellations, and attendance updates
• Check student, teacher, room, and time details carefully and address scheduling issues
• Help current families with everyday questions and route exceptions to the appropriate
• leader

Keep the lobby and studio organized

• Keep the front desk, lobby seating, displays, and family activity areas neat, organized, and welcoming
• Restock refreshments, hospitality supplies, and welcome-package materials
• Follow opening, shift, and closing checklists
• Complete routine cleaning, handle trash, check common areas and lesson rooms, and report maintenance or supply needs
• Securely close the studio when scheduled

Keep records and teamwork clear

• Maintain accurate student and prospect records in Opus1
• Record lead sources, personal contact dates, trial details, and enrollment outcomes
• Update tasks in Trello and leave clear handoffs for unfinished work
• Share confirmed lesson availability and enrollment updates with marketing
• Protect confidential family and staff information

Who will thrive here:

You're personable, dependable, and comfortable taking ownership. You notice what needs attention and follow through without repeated reminders. You should be comfortable making follow-up calls, discussing lesson options, asking families to enroll, learning software, and managing several requests while keeping details accurate.

Customer service, reception, administration, hospitality, retail, or enrollment experience is helpful. Musical ability and teaching experience are not required. We provide hands-on training and written procedures.

Pay: $10.00 - $15.00 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: In person