Admin and Facilities Assoc Manager - BPO

About the Role

We are looking for a Facilities Compliance and Technical Associate Manager to lead the safe, efficient, and compliant operation of our facilities within a fast-paced 24/7 delivery environment. This role is responsible for ensuring the reliability of critical infrastructure, maintaining regulatory compliance, supporting business continuity, and delivering an exceptional workplace experience for employees and clients.

If you are passionate about facilities management, technical operations, compliance, and leading high-performing teams, we'd love to hear from you.

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What You'll Do

Compliance & Regulatory Management

• Ensure compliance with local government regulations, fire safety codes, occupational health and safety standards, and environmental requirements.
• Manage statutory permits, licenses, certifications, and regulatory inspections.
• Support compliance requirements related to client contracts and industry standards.
• Conduct routine audits and drive timely resolution of identified gaps and corrective actions.
• Maintain accurate compliance records and documentation.

Technical & Facilities Operations

• Oversee the operation and maintenance of critical facility systems, including:

  • Power distribution systems, UPS, generators, and automatic transfer switches (ATS)
  • HVAC and cooling systems
  • Electrical and lighting systems
  • Fire Detection and Alarm Systems (FDAS)

• Ensure maximum uptime and reliability of all critical infrastructure.

• Lead preventive and predictive maintenance activities with minimal disruption to business operations.

• Monitor Building Management Systems (BMS) and respond to critical alerts and incidents.

Business Continuity & Risk Management

• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) initiatives.
• Ensure backup power and redundancy systems remain operational and regularly tested.
• Organize and facilitate emergency preparedness activities and evacuation drills.
• Identify operational risks and implement proactive mitigation plans.

Safety & Workplace Management

• Promote a safe, healthy, and productive work environment.
• Ensure compliance with company safety policies and HSE requirements.
• Oversee workplace readiness, occupancy compliance, emergency exits, and ergonomic standards.
• Support workplace health initiatives and emergency response protocols when required.

Vendor & Service Management

• Manage and develop relationships with service providers, including:

  • Security
  • Housekeeping
  • Technical and maintenance contractors

• Monitor vendor performance against agreed service levels and compliance requirements.

• Drive operational efficiency and cost-effective service delivery.

Project & Capacity Management

• Support workspace expansions, renovations, and facility improvement projects.
• Coordinate fit-outs and infrastructure upgrades while ensuring business continuity.
• Assist in capacity planning to support business growth and operational requirements.
• Identify and implement energy-saving and sustainability initiatives.

Stakeholder Management

• Collaborate closely with Operations, IT, HR, Procurement, and other business stakeholders.
• Support client visits, audits, and facility readiness activities.
• Serve as the primary escalation point for facility-related issues impacting operations.
• Provide regular operational updates and reporting to leadership.

Team Leadership

• Lead and develop facilities engineers, technicians, and support teams.
• Manage shift schedules and on-call support coverage.
• Drive technical training, capability development, and performance improvement initiatives.
• Foster a culture of accountability, responsiveness, and continuous improvement.

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What We're Looking For

Qualifications

• Bachelor's Degree in Electrical Engineering or a related engineering discipline.
• Professional Engineering license is an advantage.

Experience

• 3–5 years of relevant experience in Facilities Management, preferably within:

  • BPO/Shared Services
  • IT Parks
  • Mission-critical or 24/7 operational environments

• Experience managing compliance requirements, technical infrastructure, and facility operations.

• Proven experience leading teams and managing service providers.

Technical Knowledge & Skills

• Strong understanding of:

  • UPS and Generator Systems
  • Electrical Distribution Systems
  • HVAC and Cooling Systems
  • Fire Detection and Protection Systems

• Familiarity with compliance audits, facility regulations, and safety standards.

• Experience using BMS, CMMS, and reporting tools.

• Strong incident management, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management abilities.

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Preferred Certifications

• IOSH Safety Certifications (SO2, SO3)
• Pollution Control Officer (PCO) Certification – Philippines
• ISO/Internal Auditor Certification
• Other relevant Facilities, Safety, or Engineering certifications

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Success in This Role

You will be measured on:

• Critical facility uptime and reliability
• Compliance and audit performance
• Service Level Agreement (SLA) achievement
• Mean Time to Repair (MTTR)
• Safety performance and incident prevention
• Energy efficiency initiatives
• Vendor performance and service quality

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Why Join Us?

Join a dynamic environment where your expertise directly supports business continuity, employee safety, and operational excellence. You'll have the opportunity to lead critical infrastructure operations, drive continuous improvements, and make a meaningful impact in a growing organization operating around the clock.