Admin & Front Office Executive

Front Office Administrator – Child Development Centre

Location: [perambur ]Employment Type: Full-timeReports To: Centre Director / Clinical Lead

About the Role

We are looking for a responsible, organised and empathetic Front Office Administrator to manage the day-to-day front office operations of a child development centre.

The role involves coordinating appointments, consultation slots, therapy schedules and parent communication, while ensuring smooth coordination between families, therapists and the clinical team.

Key Responsibilities

Appointment & Schedule Management

• Manage appointments for developmental assessments, consultations and follow-ups.
• Maintain the daily and weekly appointment calendar.
• Allocate and manage consultation and assessment slots efficiently.
• Schedule, reschedule and cancel appointments as required.
• Coordinate therapy schedules based on therapist availability and child requirements.
• Maintain accurate records of therapy sessions and recurring appointments.
• Track cancellations, rescheduling and missed appointments.
• Ensure the clinical team is informed about schedule changes.

Parent & Patient Coordination

• Handle phone calls, WhatsApp messages and enquiries from parents professionally.
• Explain appointment procedures, timings and basic centre information.
• Coordinate with parents regarding therapy schedules and availability.
• Send appointment confirmations and reminders.
• Follow up with families regarding missed appointments and pending visits.
• Ensure a smooth and welcoming experience for children and parents visiting the centre.

Desired Skills

• Excellent organisational and time-management skills.
• Strong communication skills in English and Tamil; Hindi is an advantage.
• Comfortable communicating with parents of young children.
• Ability to manage multiple appointments and schedules simultaneously.
• Good computer skills and familiarity with Google Calendar, Excel/Google Sheets and WhatsApp.
• Attention to detail and accuracy in maintaining schedules and records.
• Ability to handle changes and last-minute scheduling requirements calmly.
• Professional, patient and courteous manner.
• Previous experience in a clinic, hospital, therapy centre, school or healthcare setting is preferred.
• Smooth coordination between clinicians, therapists and families.
• Professional front-office experience for every family.

Pay: ₹8,716.10 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person