Admin & Operation Officer

[Hiring] Admin & Operation Officer 🧗‍♂️

Join our energetic team and help us build a passionate and welcoming climbing community!

Job Details

Location: San Po Kong / Kai Tak

Working Hours:

• Mon-Fri: 10:00-19:00 or 14:00-23:00
• Sat, Sun & Public Holidays: 10:00-20:00

Holidays: 6 rest days per month (scheduled on weekdays) + Statutory Holidays

Key Responsibilities

• Manage daily front desk operations, including guest check-ins, attendance, and payment processing.
• Deliver excellent customer service and answer inquiries via WhatsApp and phone.
• Handle member registration, renewals, and database updates.
• Process bookings, class enrollments, and scheduling adjustments (e.g., leave requests and make-up classes).
• Assist with venue operations, general administrative duties, and reporting.
• Support marketing campaigns and social media operations.

Requirements

• Higher Diploma or above
• Must be available to work on weekends and Public Holidays.
• Good command of spoken and written English and Chinese; Mandarin is a plus.
• Solid Chinese and English computer typing skills.
• Detail-oriented, responsible, proactive, and eager to learn with a positive attitude.
• 1+ year of relevant experience in customer service or front desk operations is highly preferred.

Benefits

• Unlimited FREE climbing pass for yourself!
• Exclusive 1-year free climbing pass and discounts for your family and friends.
• Comprehensive on-the-job training and clear career advancement opportunities.
• A vibrant, youthful team culture with regular team-building activities.
• How to Apply

Please send us your CV, expected salary, and availability via whatsapp 64427188 or email: [email protected]

(Personal data collected will be used for recruitment purposes only.)