Admin & Operations VA

Job Summary: We'd love to welcome a proactive and highly organized Operations & Admin Virtual Assistant to help run and grow a fast-moving beauty and cosmetics e-commerce business selling on Amazon and Walmart. In this role, you'll look after existing automated systems, keep a close watch on performance and competitors, coordinate with suppliers, and surface the data and insights that drive key business decisions. The right candidate is comfortable working with AI tools, thrives with independence, and has a sharp eye for catching issues before they become problems.

Key Responsibilities:

• Look after and maintain existing semi-automated systems, keeping everything running smoothly day to day
• Catch, flag, and follow up on data mismatches, bugs, and errors across platforms
• Produce clear, accurate daily reports on store operations and performance
• Liaise with suppliers and vendors, following up to keep orders and timelines on track
• Keep tabs on competitors, pricing trends, product listings, and relevant industry forums
• Gather and organize data and insights to support owner decision-making
• Take care of general administrative tasks and customer follow-up
• Manage product certification paperwork, including organic, vegan, and EWG documentation
• Keep accurate records and listings across Amazon and Walmart marketplaces

Mandatory Skills:

• Proven experience in e-commerce operations, ideally on Amazon and/or Walmart
• Comfort and proficiency using AI tools to streamline research and daily tasks
• Strong ability to catch discrepancies, bugs, and inconsistencies in data and systems
• Experience coordinating with suppliers and vendors
• Excellent written and spoken English communication skills
• Reliable, detail-oriented, and able to work independently
• Strong organizational skills with the ability to manage multiple tasks and ongoing reporting

Preferred Skills:

• Experience in the beauty, cosmetics, or health and wellness space
• Familiarity with automation tools (e.g., Zapier, Make, n8n) and troubleshooting workflows
• Understanding of product certifications such as organic, vegan, or EWG
• Experience with competitor and market research
• Data reporting and analysis experience
• Able to manage multiple projects at once

Why Join Us: This is a great chance to take real ownership of a key role in a growing e-commerce business, where your work directly shapes important decisions. You'll enjoy variety, autonomy, and the chance to grow alongside the business. If you're proactive, organized, and love keeping operations running like clockwork, we'd love to hear from you.