Admin and sales coordinator

Company: Rajkamal Bar-Scan Systems Pvt. Ltd.

Location: Andheri East, Mumbai

Position: Admin Sales Coordinator

Job Summary We are looking for an Admin Sales Coordinator to support our sales and customer service operations. The candidate will be responsible for handling client communication, coordinating with Production and Logistics teams, following up on orders, dispatches and deliveries, and ensuring timely communication with clients.

The ideal candidate should have good communication skills, basic computer knowledge and the ability to coordinate with multiple departments and follow up on tasks until closure.

Eligibility

• Any Graduate
• Freshers can apply
• Candidates with 6 months to 2 years of experience in Sales Coordination, Customer Coordination, Order Processing or Office Administration will be preferred
• Working knowledge of MS Excel MS Word
• Basic knowledge of Tally will be an advantage

Key Responsibilities

• Handle incoming client calls and respond to routine customer queries professionally.
• Understand and record client requirements, queries, complaints and follow-up points.
• Coordinate with the Production Department regarding order status, production completion and expected completion dates.
• Coordinate with the Logistics/Dispatch team regarding dispatch schedules and delivery status.
• Provide clients with timely updates regarding order completion, dispatch and delivery .
• Follow up internally to ensure customer commitments and timelines are tracked.
• Take confirmation from clients regarding successful receipt of products/materials after delivery.
• Escalate unresolved client queries or delivery/order-related issues to the concerned department or reporting manager.
• Maintain proper records of customer calls, queries, orders and follow-ups.
• Handle routine business emails and communicate with clients and internal departments.
• Coordinate with Sales, Production, Logistics, Accounts and other relevant departments for smooth order execution.
• Assist in basic billing, invoice-related documentation and order processing .
• Generate and maintain basic reports and records in MS Excel .
• Update order, dispatch, delivery and customer follow-up records regularly.
• Perform other coordination and administrative duties as assigned by the reporting manager.

Required Skills Qualities

• Good communication and interpersonal skills
• English reading, writing and email communication
• Ability to handle client calls professionally
• Good follow-up and coordination skills
• Working knowledge of MS Excel and MS Word
• Basic understanding of billing and documentation
• Knowledge of Tally will be preferred

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