Admin and Sales Executive

SALES & ADMIN EXECUTIVETriumph Sports Academy – Abu Dhabi, UAE

Job Type: Full-Time
Location: Abu Dhabi, UAE
Department: Sales & Administration
Reports To: Management

Job Summary

Triumph Sports Academy is looking for a motivated, organized, and customer-focused Sales & Admin Executive to support our daily academy operations, parent communication, student registrations, sales, and administrative activities.

The ideal candidate should have strong communication skills, a positive attitude, and the ability to convert enquiries into registrations while maintaining excellent relationships with parents and students.

Key Responsibilities

Sales & Customer Relations

• Handle enquiries through WhatsApp, phone calls, social media, and walk-ins.
• Follow up with prospective parents and convert enquiries into registrations.
• Explain academy programs, training schedules, fees, discounts, and offers.
• Maintain regular communication with existing parents.
• Promote new programs, camps, events, and seasonal offers.
• Achieve monthly sales and registration targets.
• Maintain a database of leads, students, and prospects.
• Follow up with inactive or potential customers.

Administration

• Manage student registrations, forms, documents, and records.
• Maintain accurate attendance and student databases.
• Prepare invoices, payment records, and fee follow-ups.
• Monitor outstanding payments and send polite reminders to parents.
• Coordinate with coaches regarding attendance, schedules, and student requirements.
• Assist with academy schedules, events, camps, and tournaments.
• Maintain organized digital and physical records.
• Prepare basic reports for management.

Communication & Coordination

• Respond professionally and promptly to parent enquiries.
• Coordinate between parents, coaches, management, and facility representatives.
• Handle parent feedback and escalate complaints to management when required.
• Send academy announcements, reminders, schedules, and updates.
• Support marketing activities and promotional campaigns.

Requirements

• Previous experience in sales, administration, customer service, or education/sports academies is preferred.
• Excellent English, Arabic communication skills.
• Good knowledge of WhatsApp, Microsoft Office, Google Workspace, and basic CRM/database management.
• Strong organizational and follow-up skills.
• Confident and professional communication with parents.
• Ability to work independently and as part of a team.
• Target-oriented and results-driven.
• UAE experience is an advantage.

Key Performance Indicators (KPIs)

• Number of enquiries handled.
• Lead-to-registration conversion rate.
• Monthly registrations and sales.
• Follow-up completion rate.
• Fee collection and outstanding payment follow-up.
• Parent satisfaction and response time.
• Accuracy of student and administrative records.
• Retention of existing students.

Preferred Candidate

A candidate who is friendly, confident, organized, proactive, and sales-oriented, with the ability to manage administration while building strong relationships with parents and students.

Salary: To be discussed based on experience.
Joining: Immediate / As agreed.

Pay: AED2,500.00 - AED3,500.00 per month

Work Location: Hybrid remote in Abu Dhabi (Abu Dhabi)