Admin & Sales (Front Office)

Job Responsibilities

• Welcome and assist students, parents, and prospective customers at the front office.
• Handle inquiries through WhatsApp, phone calls, and in-person interactions.
• Provide clear information about music programs, class schedules, fees, promotions, and other services.
• Follow up with prospective customers and leads to support enrollment and sales conversion.
• Assist with student registration, trial lessons, and other enrollment-related processes.
• Maintain and update student, prospect, lead, and customer databases.
• Handle daily administrative tasks and front office operations at the branch.
• Coordinate with teachers and internal teams regarding class schedules, trial lessons, make-up classes, and student needs.
• Respond to customer questions, feedback, and concerns, and ensure proper follow-up.
• Support branch sales and enrollment targets.
• Prepare simple reports related to leads, enrollment, sales, and branch operations.
• Support branch events, promotional activities, and other operational activities when required.

Qualifications

• Minimum Bachelor's Degree in any field.
• Previous experience in sales, customer service, front office, administration, retail, or a related field is preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and comfortable interacting with students, parents, and customers.
• Strong follow-up skills and a target-oriented mindset.
• Organized, detail-oriented, and able to manage administrative tasks accurately.
• Proficient in Microsoft Office / Google Workspace.
• Comfortable using WhatsApp and other digital communication platforms for customer follow-up.
• Able to work independently as well as collaboratively within a team.
• Good problem-solving and customer-handling skills.
• Willing to work on weekends or public holidays when required by branch operations.
• Basic English proficiency.
• Having an interest in music or education is a plus.