Admin & Service Coordinator

Company

This business is a well-established and growing provider of professional service solutions, supporting a diverse range of clients across Australia. With a strong reputation for quality, reliability, and customer service, they have built a stable operation with a focus on delivering professional outcomes for their clients.

The business has a strong focus on supporting its people and maintaining efficient systems and processes. This is an excellent opportunity to join a supportive team where you will play an important role in the smooth day-to-day operation of the business.

Position

Due to ongoing growth, an Admin & Service Coordinator role has become available within the business. This is a varied administration and coordination position supporting the wider team across client communication, service administration, compliance records, and general office coordination.

Responsibilities will include:

* Answering incoming phone calls and directing enquiries to the appropriate team members.
* Managing the shared inbox, responding to enquiries, and allocating requests internally.
* Managing client portals and ensuring information is accurate and up to date.
* Maintaining client induction, licence, ticket, and compliance databases.
* Coordinating client and employee inductions and ensuring all required documentation is completed.
* Ordering uniforms, stationery, office supplies, and other general requirements.
* Assisting with service administration and day-to-day coordination.
* Maintaining accurate records, databases, and internal systems.
* Liaising with clients, suppliers, employees, and contractors as required.
* Providing general administrative support to the wider team.
* Following up outstanding documentation, licences, inductions, and client requirements.
* Assisting with general office coordination and ad-hoc administration.

Candidate

The ideal candidate will have previous experience in administration, customer service, or a coordination role. You will be organised, professional, and confident communicating with clients and internal staff. Strong attention to detail and the ability to manage multiple priorities will be key to success in this role.

The key attributes of an ideal candidate would include:

* Previous experience in administration, customer service, or a similar coordination role.
* Strong written and verbal communication skills.
* Excellent organisation and attention to detail.
* Confident answering phones and managing client enquiries.
* Strong computer skills and confidence using Microsoft Office and online portals.
* Ability to maintain accurate records and manage databases.
* Ability to prioritise multiple tasks and meet deadlines.
* Professional, reliable, and proactive approach.

This is a great opportunity for an experienced administrator or customer service professional looking for a varied role within a stable and growing business. You will play an important role in supporting clients, coordinating service requirements, maintaining key business records, and ensuring the day-to-day administration and service functions operate efficiently.

Offers of employment are subject to candidates providing evidence of work rights in Australia and presenting a clear and valid police record check prior to commencement.

If you have the above criteria apply below, or phone Thomas on (07) 3040 4367 3040 4367) for more information. Visit our website to be kept updated with all other opportunities currently available. www.rocconsulting.com.au