Admin Assistant & Client Development Coordinator

Customer Administration & Follow-Up Assistant
Australian Private Label | Botany, Sydney

Australian Private Label (APL) develops and manufactures skincare, haircare, cosmetics and supplements for growing brands.

We’re looking for a friendly, organised Administration Assistant to help keep customer enquiries moving and support our busy sales team.

You’ll follow up people who have already contacted APL, check where they’re up to with their plans, arrange appointments and help with quotes, invoices and paperwork. This role suits someone who enjoys speaking with customers, keeping things organised and making sure nothing gets missed.

What you’ll do

• Call and email customers who have previously enquired about developing or manufacturing a product.
• Check whether they’re ready to take the next step or need more information.
• Book or rebook appointments with our sales team.
• Follow up quotes and pass customer questions to the right team member.
• Prepare and send invoices once customers confirm they would like to proceed.
• Send friendly payment reminders and coordinate with accounts.
• Update Monday.com with customer notes, progress and follow-up dates.
• Keep customer records and project information accurate and organised.
• Provide general administration support to the sales team.

About you

• Experience in administration, customer service, reception or a similar support role.
• A friendly phone manner and confidence making regular customer follow-up calls.
• Strong organisation skills and attention to detail.
• Clear written communication and good computer skills.
• Reliable, proactive and comfortable managing a daily follow-up list.
• Able to work independently and ask questions when needed.

Experience with Monday.com or an interest in beauty, skincare and wellness would be helpful, but isn’t essential.

What matters most

You’re someone who follows through, enjoys helping customers and keeps track of the details. You don’t need a sales background—our sales team handles the technical consultations and sales discussions.

To apply

Send your CV and a short introduction telling us about your administration or customer service experience.

Application Question(s):

• What are your salary expectations?

Work Authorisation:

• Australia (Preferred)

Work Location: In person