Admin Assistant / Call Handler

OUR VALUES IN ACTION

• Compassion
• Kindness
• Integrity
• Teamwork
• Excellence

CTAC Admin Assistants (Band 2) An exciting opportunity has arisen to join the new NHS Borders Primary & Community Services admin hub.

We are looking for enthusiastic and motivated individuals who can work flexibly to answer the telephone, book appointments, greet patients, and support colleagues across the wider Community Treatment and Care service (CTAC).

The P&CS Hub operates Monday to Friday, 08:00 – 17:00.

Various hours are available, from part time hours up to a 34 hours per week.

These roles are based in NHS Borders admin hub at Newstead but occasional travel may be required to other admin bases across the Borders.

Training will be provided.

For informal enquiries, please contact our team of P&CS Admin Hub supervisors by e-mailing [email protected]

Whether you’re early in your career or looking to take the next step into a more senior role, NHS Borders offers a supportive environment where you can grow, influence change, and make a real impact.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here .

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here .

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

• PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.