Admin Assistant Car Consignment

Main Purpose
We are seeking a proactive and highly organized Consignment Admin & Customer Service Executive to manage our end-to-end vehicle consignment process. You will be the primary bridge between sellers, buyers, and financial institutions, ensuring every deal moves from "Agreement" to "Settlement" without a hitch.

Key Responsibilities

Consignment Setup & Documentation

• Draft and manage Consignment Agreements and verify all owner documents (IC, Grant, Loan, Service Records).
• Conduct thorough vehicle intake: record mileage, condition, and confirm selling prices/expense deductions with sellers.
• Coordinate official ownership transfers, including JPJ/eAuto thumbprinting and expense approvals.

Case Tracking & Management

• Manage each vehicle as a dedicated "case" from initial entry to final payment.
• Maintain real-time status updates: In-Stock → Ready → Advertised → Booking → Sold.
• Multitasking is critical: You will track timelines for multiple cars simultaneously to ensure no case is missed.

Seller & Buyer Relations

• Seller Side: Provide regular updates on inquiries, viewings, offers, and price adjustments. Coordinate car collection or withdrawals.
• Buyer Side: Filter and submit loan documents to bankers; reconfirm loan conditions and arrange deposits/check before transfer.

Technical & Logistics Coordination

• Verify original Grant and schedule PUSPAKOM inspections (B2/B5/B7) once loans are approved.
• Prepare all pre-transfer documentation and coordinate bank site visits or cheque collections.

Final Handover & Settlement

• Confirm delivery dates and ensure Insurance, Cheques, and e- Batal are ready.
• Execute immediate seller settlements post-sale to ensure zero payment delays.
• Complete the handover and close case files with 100% accuracy

Requirements and Skills

• Experience: 1–3 years in automotive admin, consignment, or used car sales operations.
• Industry Knowledge: Familiar with JPJ, eAuto, PUSPAKOM processes, and bank loan procedures for used vehicles.
• Skills: Exceptional follow-up skills and the ability to manage high-volume case tracking.
• Communication: Professional and persuasive in managing seller expectations and updates.