Admin Assistant

Admin Assistant - Claims (FMCG)

Location: Towering, Penampang.

Job Responsibilities:

• Managed daily customer and distributor claims, including damaged, expired, missing, short-delivered, and incorrect products.

• Verified claim submissions against invoices, delivery orders, claim forms, photos, and other supporting documents to ensure accuracy and completeness.

• Coordinated with Sales, Warehouse, Logistics, and Finance teams to investigate discrepancies and resolve claims efficiently.

• Prepared and processed documentation for credit notes, product replacements, and claim adjustments in accordance with company procedures.

• Monitored outstanding claims and followed up with relevant departments and customers to ensure timely resolution and closure.

• Reviewed claims against customer agreements, promotional terms, pricing, and company policies.

• Identified discrepancies, duplicate claims, and incomplete documentation and escalated issues to the relevant Sales Manager.

• Maintained organized records and supporting documents for audit, reconciliation, and management reference.

• Provided administrative support to the Sales Team, including data entry, document preparation, reporting, and coordination of sales-related activities.

Job Requirements:

• Minimum SPM / Diploma in related field.
• 1–2 years admin experience in FMCG.
• Proficient in Microsoft Office (Word, Excel, Email).
• Good communication skills in Bahasa Malaysia & English.
• Organized, responsible, and able to work independently.

Interested candidates please submit your resume via JobStreet.