Admin Assistant

Key responsibilities

• Open, set up, and close the counter
• Download online payments (M2U, OTC & CIMB)
• Attend to walk-in customers and handle payments (cash, cheque, credit card)
• Attend to complaints and fill up complaint forms
• Issue online payments
• Do monthly reconciliation for CIMB and M2U online banking
• Prepare credit card settlements
• Change cash into small change, recount cash, and fill in tally sheets
• Put back cash in the safe
• Pick up inbound and outbound calls
• Do auto debit and issue receipts monthly
• Assign new debt collectors every 4 months
• Key in debt amounts for debt collectors
• Reply to emails and WhatsApp messages for customer service
• Send Statement of Account (SOA) by email
• Do billing (Statement of Account) every 3 months
• Prepare monthly collection reports and send to debt collectors
• Count commissions monthly for debt collectors
• Process refund payments
• Relieve site staff as needed
• Complete ad hoc tasks as assigned by superior

Location : Pandan Jaya