Admin Assistant

About the role

The Policy Servicing Administrative Assistant is responsible for the accurate, compliant, and timely execution of all policy servicing and administrative functions across the client lifecycle. This role ensures full compliance with the Labuan Financial Services Authority (Labuan FSA) regulatory framework, adherence to AML/CFT requirements and internal compliance policies, and proper maintenance of client records, audit trails, and operational controls.

Key responsibilities

• Process and administer policy servicing queries, transactions and follow ups including change of personal details, premium arrears, reinstatements, reductions, cancellations, policy withdrawals, surrenders, dealing/switching instructions, and generating valuations and reports
• Accurately capture and update all policy details in internal systems, trackers and CRM, ensuring data integrity and consistency across systems
• Review and validate servicing requests before submission to product providers, ensuring all information is accurate and correct
• Track and follow up on pending servicing requests to ensure completion within agreed service timelines
• Generate periodic reports for management review, compliance monitoring and as required by advisors
• Investigate and escalate discrepancies or failed transactions timely to reporting manager
• Liaise with advisers, custodians, and product providers to confirm processing status and resolve discrepancies or delays
• Maintain detailed servicing logs and ensure full audit trail of all policy-related activities
• Escalate complex servicing issues or complaints to relevant reporting manager for management and adviser requests and regulatory inspections
• Support compliance monitoring activities by providing requested documentation, assisting in periodic reviews and file checks, and participating in process improvement initiatives

About you

• Diploma or Degree in Finance, Banking, Business Administration, or related field
• Minimum 1–3 years of experience in financial services, insurance, brokerage, or administration
• Experience in offshore / Labuan environment in similar industry is an advantage
• Able to converse fluently in English both written and spoken
• Proficiency in Microsoft Office tools (Outlook, Word, Excel and PowerPoint)
• Strong attention to detail, organised, process driven, effective communication skills and able to manage tasks in tight deadline
• Able to accept occasional extended hours during influx of servicing queries