Admin Assistant

Key Responsibilities

• Perform general administrative and clerical duties
• Respond to customer enquiries through WhatsApp, email, phone or other communication channels
• Provide basic information and assistance to customers in a friendly and professional manner
• Follow up on customer requests and coordinate with the relevant team when required
• Handle customer feedback and assist in resolving basic issues
• Prepare, organise and maintain documents and records
• Receive, check and arrange incoming parcels
• Pack and prepare parcels for delivery
• Arrange courier pickups and coordinate deliveries
• Monitor incoming and outgoing parcels
• Assist with printing, scanning, filing and other office administration tasks

Requirements

• Minimum SPM or equivalent
• Previous experience in administration or customer service is an advantage
• Good communication and interpersonal skills
• Comfortable communicating with customers through WhatsApp, email and phone
• Basic computer skills, including Microsoft Word and Excel
• Responsible, organised and detail-oriented
• Friendly, patient and customer-oriented
• Able to work independently and as part of a team
• Willing to handle simple physical tasks such as packing and moving parcels
• Fresh graduates are welcome to apply
• Must be willing to work in Klang Valley