Admin Assistant

Keep insurance operations moving with accuracy and care. We’re looking for a detail-focused Admin Assistant who can support Australian insurance teams with confidence, professionalism, and strong follow-through. If you enjoy organised workflows, clear communication, and helping clients feel well looked after, this role is a great fit.

Work Setup: Hybrid during probation period (3x a week onsite in Makati)

Role Overview

As an Admin Assistant, you’ll provide administrative and client support services for Australian insurance firms. You’ll help brokers, advisors, and client-facing teams stay organised by managing documentation, records, inquiries, schedules, and follow-ups with accuracy and professionalism.

Key Responsibilities

• Provide day-to-day administrative assistance to insurance brokers, advisors, and internal teams.
• Respond to client inquiries, emails, and follow-ups in a timely, professional, and helpful manner.
• Assist with insurance documents, policy renewals, quotations, and claims-related paperwork.
• Maintain client records, databases, and documentation with strong attention to detail.
• Research and monitor client accounts, renewal schedules, and upcoming action items.
• Arrange appointments, meetings, and reminders to support brokers and clients effectively.
• Monitor client touchpoints and recommend ways to improve communication and service delivery.

Skills & Experience

• At least 1 year of experience in an administrative support role.
• Willingness to be trained and learn Australian insurance processes, systems, and documentation standards.
• Excellent written and verbal communication skills, with confidence engaging professionally with Australian clients.
• Strong attention to detail, confidentiality, organisation, and follow-through.
• Ability to manage multiple priorities and meet deadlines while supporting multiple brokers or stakeholders.

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What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on-site day.
• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.

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About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.