Admin Assistant cum Receptionist

I. BROAD FUNCTION                   Responsible for front desk reception, administrative support, office coordination, and customer assistance to ensure smooth daily operations of the office

II. KEY RESULT AREAS

1. Reception

1.1 Welcome and assist guests, clients, suppliers, and visitors

1.2 Answer and route phone calls professionally

1.3 Respond to emails and inquiries

1.4 Receive and relay messages to concerned departments

1.5 Maintain visitor logs and appointment schedules

2. Administrative Duties

2.1 Prepare reports, letters, memos, and other documents

2.2 File and organize office records and confidential documents

2.3 Handle photocopying, scanning, printing, and encoding tasks

2.4 Maintain organized filing systems (physical and digital)

3.  Coordination and Support

3.1 Coordinate with hotel departments regarding schedules and requests

3.2 Assist other departments when needed

3.3 Arrange meetings and prepare the conference rooms

3.4 Monitor deliveries, couriers, and incoming/outgoing documents

3.5 Handle simple concerns and direct issues to proper departments

3.6 Ensure professional and courteous communication at all times

3.7 Coordinate repairs or maintenance requests when necessary

3.8 Check releasing

3.9 Minimart monitoring and input of deliveries

3.10 F&B monitoring

4. Performs other clerical and administrative tasks assigned by the immediate supervisor