Admin Assistant / Customer Service Rep

Join the GE&S Team!

General Equipment & Supply (GE&S) is seeking a highly organized, customer-focused, and dependable Administrative Assistant / Customer Service Representative (CSR) to support our growing operations. This position serves as a critical link between our customers, sales team, service department, and operations personnel.

The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities while maintaining accuracy and professionalism. This role supports equipment sales, rentals, service repairs, shipping activities, and day-to-day office operations.

Customer Service & Sales Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and walk-in customers.
• Provide exceptional customer service by addressing inquiries related to equipment sales, rentals, repairs, parts, and service offerings.
• Assist customers with product information, equipment availability, quotations, and order status updates.
• Coordinate communication between customers and Sales, Service, Shipping, and Production departments.
• Process customer orders, rental agreements, repair requests, and service work orders accurately and efficiently.
• Follow up with customers regarding open quotes, repair estimates, and completed service work.
• Support customer satisfaction initiatives and professionally resolve customer concerns.

Administrative Support

• Manage daily office operations and administrative workflow.
• Prepare and maintain customer files, service records, sales documentation, and company correspondence.
• Enter and update customer, vendor, inventory, and equipment information in company systems.
• Assist with document preparation, filing, scanning, and electronic record management.
• Coordinate meetings, appointments, travel arrangements, and company events as needed.
• Maintain confidentiality of company, employee, and customer information.

Operations & Accounting Support

• Assist with invoicing, payment processing, accounts receivable follow-up, and customer account maintenance.
• Support shipping and receiving documentation, freight coordination, and delivery tracking.
• Assist with purchase orders, vendor communications, and office supply procurement.
• Help maintain equipment service records, warranty documentation, and compliance files.
• Provide administrative support to Sales, Service, Production, E-Commerce, Rental, and Accounting departments.

Human Resources Support

• Assist with employment applications, onboarding paperwork, personnel file management, and employee recordkeeping.
• Support employee training documentation, certifications, and compliance tracking.
• Assist with company communications, recognition programs, and employee events.

Qualifications

• High School Diploma or GED.
• Minimum of 3 years of customer service, office administration, reception, or administrative support experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional appearance and customer-focused attitude.
• Dependable attendance and strong work ethic.

Preferred

• Experience in equipment sales, rentals, service, remanufacturing, reconstruction, industrial, or distribution environments.
• Knowledge of shipping, receiving, freight, or logistics processes.
• Experience supporting sales teams and customer account management.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Time Off (PTO)
• Paid Holidays
• Employee Referral Program
• Stable, Year-Round Employment
• Opportunities for Career Growth and Advancement

Schedule

• Full-Time
• Monday-Friday
• 8:00 AM - 5:00 PM

About General Equipment & Supply

General Equipment & Supply (GE&S) is a leading provider of new, used, reconditioned, and remanufactured equipment serving customers throughout the United States. We specialize in the sale, rental, repair, refurbishment, and remanufacturing of contractor and industrial equipment used in the electrical, utility, telecommunications, construction, and manufacturing industries.

Our product lines include conduit benders, cable pullers, puller-tensioners, welders, generators, hydraulic tools, material handling equipment, lifting and rigging products, power distribution equipment, and other specialty contractor solutions. GE&S is committed to delivering exceptional value, quality workmanship, and superior customer service.

Why Join GE&S?

• Family-oriented culture with a strong commitment to employee success
• Stable and growing company with a nationwide customer base
• Opportunity to work alongside experienced professionals in a dynamic industry
• Diverse responsibilities with opportunities for advancement
• Team-oriented environment where employees make a direct impact
• Competitive compensation and benefits package

Equal Employment Opportunity

General Equipment & Supply is an Equal Opportunity Employer. GE&S provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person