Admin Assistant for Physiotherapy Centre

Reception & Front Desk Management:

• Greet patients upon arrival and assist with the check-in process.
• Answer phone calls, respond to inquiries, and provide information about services.
• Schedule and manage patient appointments and follow-up visits.

Patient Coordination:

• Manage patient flow by coordinating appointments between patients and therapists.
• Confirm appointments and handle cancellations or rescheduling.
• Ensure patient files and medical records are up-to-date.

Administrative Duties:

• Maintain an organized filing system for patient records, treatment notes, and administrative documentation.
• Prepare and manage necessary paperwork, including patient consent forms and medical reports.
• Ensure compliance with confidentiality and data protection regulations.

Financial & Billing Management:

• Process payments and issue receipts to patients.
• Track and manage invoices, insurance claims, and patient payments.
• Liaise with the finance department for payment reconciliations and monthly reporting.

Inventory & Supplies Management:

• Monitor and maintain office supplies, clinical consumables, and equipment.
• Order supplies as needed and ensure all necessary materials are available for daily operations.

Center Cleanliness & Organization:

• Ensure the center's reception, waiting area, and treatment rooms are clean and well-organized.
• Coordinate with maintenance teams for any repairs or cleaning services.

Support for Therapists:

• Assist physiotherapists with administrative tasks related to patient management.
• Help with scheduling, record-keeping, and patient reminders.

Reporting & Communication:

• Prepare daily, weekly, or monthly administrative reports for management review.
• Communicate important patient information and operational updates to the relevant staff members.

Customer Service & Patient Relations:

• Handle patient complaints or issues with professionalism and care, ensuring timely resolution.
• Ensure a welcoming and positive experience for all patients.