Admin Assistant / Order Management Specialist

As a core team player at PROCAM Livonia, the primary responsibility of this role is to perform key administrative duties to ensure efficient order processing, fulfillment, and smooth daily business operations. This dual-function position bridges customer service, backend logistics, and general clerical support to maintain consistency across our brick-and-mortar storefront and multi-channel e-commerce operations.

Key Responsibilities & Duties

1. Order Management & Fulfillment

• Multi-Channel Order Tracking: Oversee the entire lifecycle of customer gear orders across all sales channels, from initial entry to final delivery.
• System Upkeep & Logistics: Input, allocate, and process high-value hardware and equipment orders using retail software programs and online selling platforms.
• Shipping Coordination: Generate shipping labels, schedule pickups, and manage administrative tracking pipelines through UPS and FedEx shipping systems.
• Discrepancy Resolution: Coordinate with the sales floor, warehouse, and inventory teams to resolve order delinquencies, stock discrepancies, or product availability delays.

2. Office Administration & Retail Clerical Support

• Inquiry Handling: Answer incoming phone calls and route client emails regarding order statuses, availability, or general store inquiries with a friendly, professional tone.
• Filing & Documentation: Maintain comprehensive digital and physical filing systems, including scanning, archiving records, and data entry.
• Inventory Control: Track and maintain accurate records of store inventory levels and office supplies.
• Team Coordination: Act as a central communication link between the Livonia sales associates, store management, and fulfillment teams.

Job Requirements & Qualifications

• Education: High School Diploma or GED required (Associate or Bachelor's degree preferred).
• Experience: Proven experience in an administrative assistant, retail customer service, or order processing environment.
• Technical Skills (Systems Knowledge):
• Experience or familiarity with Shopify and Amazon Seller Central is a major plus.
• Hands-on experience with Lightspeed Retail POS or equivalent retail management software is highly preferred.
• Proficiency using UPS WorldShip and FedEx Ship Manager platforms.
• Strong familiarity with Microsoft Office (Excel, Word) and Google Workspace.
• Key Soft Skills: Exceptional attention to detail, strong multi-tasking skills under tight deadlines, and proactive problem-solving abilities.
• Industry Interest: A general familiarity or baseline interest in photography and videography equipment is highly valued.

Pay: Up to $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Flexible schedule

Work Location: In person