Admin Assistant, Sales Support

Assistant, Sales Support (Bayan Lepas, Penang)

Be a RED ONE Evangelist!

As a RED ONE Evangelist, the Assistant, Sales Support plays an important role in supporting pre- and post-sales operations, coordinating with channel partners, and ensuring smooth daily sales activities. With exposure to the RSS system, partner onboarding, training, roadshows and sales reporting, this role contributes to operational excellence and effective teamwork across departments.

Key Responsibilities

1. Partner Onboarding

• Manage end-to-end onboarding of new partners through RSS and partner onboarding platforms.
• Verify partner documents and update application progress within the required 24-hour SLA.
• Handle partner recruitment, ownership transfers, re-join requests, and partner status upgrades or downgrades.
• Serve as the key contact for MyPartner Portal enquiries and support.
• Prepare and submit monthly RSA reports to the GTM Sales team.

2. Training & Coordination

• Conduct online and onsite training for partners, sales teams and new staff on RSS, MPartner, products, SOPs and system updates.
• Support HQ in partner assessment and training.
• Gather partner feedback and prepare training reports.
• Coordinate enquiries and escalations between channel teams and internal departments to ensure timely resolution.

3. Roadshows & Partner Activities

• Prepare quarterly roadshow forecasts and submit plans for approval.
• Coordinate purchase requisitions (PRs) for roadshows, sales activities and partner gatherings.
• Prepare monthly roadshow reports, including proof of execution (POE) and activation reports.
• Attend company events and functions when required.

4. POSM & Device Management

• Manage POSM procurement, including sourcing, purchase requisitions, distribution and stock tracking.
• Monitor regional POSM stock levels and prepare monthly inventory reports.
• Coordinate vendor services and ensure work is completed within the allocated budget.
• Prepare purchase order reports, invoices and job completion for Finance.
• Forecast device requirements, manage stock distribution and perform stock-out activities in redPOS.

5. Sales Support & Administration

• Respond to enquiries and communications via phone, email, WhatsApp, Telegram and other channels.
• Prepare daily, weekly and monthly sales reports to support performance tracking and decision-making.
• Conduct competitor comparisons covering telco products, marketing activities, promotions and commissions.
• Coordinate administrative matters related to Finance, HR and Trade Marketing, including petty cash claims, courier invoices, attendance reports and required operational documentation.
• Maintain records and prepare reports related to Premier Shop operations and visual updates.
• Perform other duties as assigned by the reporting manager or management.

Job Requirements

• Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in any field.

• Good command of Bahasa Malaysia and English. Knowledge of other languages or dialects is an advantage.

• Strong communication skills, dynamic, result-oriented, with excellent presentation skills.

• Highly motivated and driven to grow.

• Personal qualities: Positive, passionate, collaborative, and able to perform in a challenging environment, as well as being a team player.

• At least 1 Year of working experience in the related field is required for this position.

• Preferably specialized in Clerical/Administrative Support or equivalent.

• This is a full-time position based in Bayan Lepas, Penang.