Admin Assistant/Customer Advisor

Job summary

As an admin assistant/customer advisor, you will address inquiries via phone, email, and chat, resolve issues, and ensure a positive customer experience. You'll handle complaints, provide accurate information, and maintain detailed records. Collaboration with team members and continuous learning are key to this role's success.

Min Qualification: High School (S.S.C.E) Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Respond to inquiries and follow up on pending email communications.
• Create emails for hosts and organise document folders for easy access and retrieval.
• Utilise LinkedIn, Indeed, Glassdoor, and direct client websites to send applications for potential client proposals.
• Schedule and coordinate meetings with clients.
• Use ChatGPT to assist in modifying and optimising proposals.
• Create and maintain documents using Microsoft Word and Excel, incorporating AI for optimisation.
• Assist with various administrative tasks as needed.
• Efficiently surf and navigate the web.
• Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, tracking, and returns.
• Maintain detailed and accurate records of customer interactions and transactions.
• Work with team members and other departments to resolve complex issues and ensure customer satisfaction.
• Anticipate customer needs and offer solutions to enhance their experience.
• Gather customer feedback to identify areas for improvement and contribute to service enhancements.
• Meet or exceed performance targets and service level agreements.

Requirements:

• Minimum of 1 year of work experience
• Familiar with Microsoft Office packages.
• Preferable age between 22 - 28
• Preferred typing speed of 30-35 WPM.
• Excellent interpersonal communication skills.
• NYSC members are encouraged to apply.
• Ability to work independently and manage pressure effectively.
• No gender preference
• Must be computer literate

Benefit: A place to sleep is available

Work Schedule: Work by shift

Note: This is not a remote job and there is no gender preference