Admin Assistant/Technical Coordinator

About Us:    Need Ink Sales and Services: Your Comprehensive Solution for Business Printing and Managed Print Services.

Established in 2004 as an Ink Refilling Station, Need Ink Sales and Services has since evolved into a trusted name in the printing industry. We offer a wide array of products and services tailored to meet all your business printing needs, including managed print services.

Job Description:    Need Ink Sales & Services is currently looking for an Admin Assistant/Technical Coordinator who will be responsible for performing clerical, documentation, and administrative tasks to support daily operations, assisting with records, compliance, and timelines. She/he will manage and coordinate technical services, ensuring efficient resolution of client concerns, technician deployment, and up-to-date service documentation. Among the responsibilities of the role are:

Administrative

• Manage phone calls, emails, and correspondence.

• Schedule appointments and coordinate staff/technical personnel schedules.

• Prepare documents (memos, reports, and invoices).

• Oversee purchasing, inventory, and facility coordination.

• Maintain electronic and physical filing systems.

• Handle bookkeeping and account management.

• Support administrative functions (budget, personnel, meetings).

Technical Coordination

• Provide phone-based technical support to field technicians and clients.

• Manage technical personnel assignments and track progress.

• Update Sales Executives on client service activities.

• Troubleshoot technical issues and escalate as needed.

• Maintain detailed customer interaction records in TSMS.

• Process printer unit replacements and parts requests.

• Manage printer parts inventory.

• Generate weekly/monthly technical activity reports.

• Schedule and manage printer maintenance (PMS).

• Verify and close out technical service activities.

About You:

The ideal candidate must have the following:

• Bachelor's/College Degree in a relevant field, with a minimum of 1 year of experience in administrative support and/or technical coordination.

• Proficient in Microsoft Office Suite.

• Strong written and verbal communication, including persuasive writing.

• Excellent organizational, time management, and problem-solving abilities.

• Proven ability to multitask and manage diverse workloads.

• Knowledge of administrative procedures, filing systems, and record management.

• Strong customer service orientation.

• Independent, passionate, detail-oriented, and adaptable professional.

If you have what we are looking for, apply today and ink your future with us.