Admin Associate

JOB SUMMARY

The Admin Associate is responsible for providing administrative and operational support to the Customer Service and Operations teams. The role includes processing customer orders, handling customer enquiries and service-related issues, and coordinating with Operations and Transport teams to support timely order fulfilment and service delivery.

ROLE & RESPONSIBILITIES

• Provide general office and administrative support to the Customer Service and Operations teams.

• Handle customer orders received through automated systems or manual channels.

• Coordinate with Operations and Transport teams to support order fulfilment and ensure timely delivery.

• Handle customer enquiries and requests promptly, ensuring timely and professional communication.

• Identify customer needs and provide appropriate support and solutions.

• Handle customer feedback and service-related issues, ensuring proper escalation, follow-up, and resolution within service level requirements.

• Support Operations and Transport teams in the coordination and follow-up of operational and service-related incidents.

• Monitor and document systems and processes, and support enhancements to improve service delivery and operational efficiency.

• Assist the Reporting Manager in Continuous Improvement projects related to Customer Service and Operations.

• Demonstrate willingness to continuously learn, adapt, and embrace change.

• Any other duties and/or projects as assigned by the Reporting Manager.

REQUIREMENTS

• GCE “O” level/ Diploma in Supply Chain / Logistics / Business related discipline

• Work experience in Customer Service or Operational background would be an advantage

• At least 1-2years of relevant working experience in the logistics industry

• Able to work in a fast-paced environment and meet tight deadlines with a high level of accuracy.

• Pleasant personality, good verbal, and written communication skills in English.

• Possess a positive working attitude with initiative, a good team player.

• Proficient in Microsoft Office; knowledge or experience in Warehouse Management System (WMS)is preferred.

ADDITIONAL NOTES

·       5.5 Days Alternate Saturday Workweek

·       Working Hours: Monday to Thursday 8.30 am to 6.00 pm, Friday 8.30 am to 5.30 pm, Alt Saturday 8:30 am to 12:30 pm

· Location 4 Pandan Avenue Singapore 609383
Transport will be provided at Jurong East/Clementi MRT