Admin Clerk

Key Responsibilities:

• Provide assistance and respond to patient, relative, and medical provider inquiries about hospital services, policies, and procedures.
• Greet and direct patients and guests to the appropriate departments or personnel, and maintain a referral log.
• Coordinate patient appointments, treatments, and consultations through calls, emails, and SMS reminders.
• Maintain strict confidentiality of patient records in line with hospital policies.
• Support interdepartmental coordination for patient-related matters (e.g., Billing, HMO, Medical Services).
• Assist with basic inventory and maintain office supply stock levels.
• Handle patient documentation such as medical certificates, abstracts, and quotation forms.
• Assist patients with insurance-related processes and claims.
• Prepare minutes of meetings for department and committee discussions.
• Document and report irregularities, incidents, and continuing needs to ensure continuity among work teams.
• Perform other administrative and clerical duties as assigned.