Admin

About the role

Join us as a Full-time Administrative Receptionist at our Swimming Academy. This role involves professionally responding to customer inquiries, managing administrative tasks, and collaborating across departments to deliver excellent customer service.

Key responsibilities

• Professionally and promptly respond to customer inquiries via phone, Messenger, and chat
• Accurately record customer interactions and transaction details
• Assist customers with orders, provide product information, and resolve issues
• Collaborate with other departments to handle complaints and provide solutions
• Prepare reports on customer feedback and service performance
• Provide administrative support, including data entry, scheduling, and document management
• Continuously optimize processes to enhance customer satisfaction

About you

• Preferably with administrative or customer service experience; fresh candidates with potential are also welcome
• Excellent communication and organizational skills
• Proficient in basic computer operations, including MS Office

Benefits

• EPF
• SOCSO
• Annual leave
• Professional training provided
• Clear promotion pathway

加入我们，成为游泳学院的Full-time行政前台(Administrative Receptionist)！ 🌟

Location: Subang, Kota Damansara, Kepong & Klang

💼 薪资：2,300 - 5,000 + 奖金！

📈 晋升：清晰职业发展路径！

🎓 培训：无经验？我们提供专业培训！

💡 福利：EPF、SOCSO、年假一应俱全！

职责包含：

📞 专业及时地通过电话、Msgr 和聊天回复客户咨询。

📋 准确记录客户互动及交易信息。

🛍️ 协助客户处理订单、提供产品信息并解决问题。

🤝 与其他部门合作，解决投诉并提供解决方案。

📊 准备客户反馈和服务指标的报告。

🗂️ 提供行政支持，包括数据录入、排期和文件管理。

🚀 不断优化流程，提升客户满意度。

我们需要您：

✅ 具备行政或客服经验优先，无经验但有潜力者也欢迎！

✅ 优秀的沟通与组织能力。

✅ 熟悉 MS Office 等基本电脑操作。